Shipping

How do I track my order?

Once your order has been shipped from our warehouse, you will receive an email confirming your order tracking information.

Please check your junk folder if this email has not been received 2 working days after the order was placed (working days excludes Saturday and Sunday)

Once you have received your order tracking reference number please visit the courier website to track your parcel.

If you experience any problems with this process, please contact us using any of the options on the contact us page.

Do you ship to my country?

Daisy Dixon ships worldwide with free standard shipping available on all orders.

If you wish to upgrade the shipping option to receive your parcel sooner, please select an express delivery option at the checkout when placing your order. Upgrades cannot be made after orders have been placed.

Please note; there may be some countries/regions that our courier service is unable to deliver to. If our courier experiences any problems with your order, we will notify you as soon as possible.

WHAT ARE YOUR SHIPPING COSTS?

Daisy Dixon offers free standard worldwide shipping on all orders with an approximate delivery time of 5-7 working days. 

If you wish to upgrade this shipping option to recieve your parcel sooner, please select an express delivery option at the checkout, when placing your order. 

Express shipping costs 6.00 in GBP, EUR and USD, with an approximate delivery time of 2-3 working days. 

Please note; purchases made after 2pm will not be shipped until the following working day and orders placed on a Friday will most likely not be shipped until the Monday (excluding UK bank holidays). 

HOW LONG DOES SHIPPING TAKE?

Standard worldwide shipping has an approximate delivery time of 5-7 working days. 

Express shipping (if selected and paid at the checkout) has an approximate delivery time of 2-3 working days.

Return & Exchange

What is your return/exchange policy?

You must return your items within 30 days of receiving them for a return to be granted.

Returned products must be unused and in their original condition; with all packaging, labels and protective stickers intact for a return to be granted.

Items returned outside of the 30-day policy or not in their original condition will be returned to the customer.

Only products purchased directly from our website can be returned to us for refund. Products purchased through an alternative retailer must be returned to the retailer in question only.

Once returns have been received and granted, a refund will be made to the card/account responsible for the purchase transaction within 10 working days.

If you have not received your refund within this timeframe, please contact us with your order number and name, using any of the options on the contact us page, so that we can follow this up for you.

Please note; we do not offer an exchange service on orders. Please kindly return your order to us if you would like to exchange. A refund on the original order will be granted and a new order can be placed at the customers convenience.

Can I exchange my order?

We do not offer an exchange service on orders. Please kindly return your order to us if you would like to exchange. A refund on the original order will be granted and a new order can be placed at the customers convenience.

How do I return my order?

Items must be returned within 30 days of receiving them for a refund to be granted.

Returned products must be unused and in their original condition; with all packaging, labels and protective stickers intact.

Please return your parcel using the free returns post label inside your package and clearly select the refund option on the form along with a reason code for the refund to be processed.

When taking your parcel to the post office to return to us, please ensure the watch is well packaged to avoid damage in transit.

Please ask for a receipt from the post office as proof of return.

Has my return been received?

Once the package has been received, our returns department will inspect the product and process the return if the item is still in its original condition.

We appreciate your understanding that this process can take several days to complete. Rest assured we will aim to process your return as quickly as possible.

Please note; returns can take several working days to reach our warehouse. Daisy Dixon is not responsible for any items lost during the return shipping; therefore, we strongly recommend you use a tracked return service and obtain a receipt.

When will I receive my refund?

Once the package has been received, our returns department will inspect the product and process the return if the item is still in its original condition.

We appreciate your understanding that this process can take several days to complete. Rest assured we will aim to process your return as quickly as possible.

Once returns have been granted, a refund will be made to the card/account responsible for the purchase transaction within 10 working days.

If you have not received your refund within this timeframe, please contact us with your order number and name, using any of the options on the contact us page, so that we can follow this up for you.