You must return your items within 30 days of receiving them for a return to be granted.
Returned products must be unused and in their original condition; with all packaging, labels and protective stickers intact for a return to be granted.
Items returned outside of the 30-day policy or not in their original condition will be returned to the customer.
Only products purchased directly from our website can be returned to us for refund. Products purchased through an alternative retailer must be returned to the retailer in question only.
Once returns have been received and granted, a refund will be made to the card/account responsible for the purchase transaction within 10 working days.
If you have not received your refund within this timeframe, please contact us with your order number and name, using any of the options on the contact us page, so that we can follow this up for you.
Please note; we do not offer an exchange service on orders. Please kindly return your order to us if you would like to exchange. A refund on the original order will be granted and a new order can be placed at the customers convenience.
We do not offer an exchange service on orders. Please kindly return your order to us if you would like to exchange. A refund on the original order will be granted and a new order can be placed at the customers convenience.
Items must be returned within 30 days of receiving them for a refund to be granted.
Returned products must be unused and in their original condition; with all packaging, labels and protective stickers intact.
Please return your parcel using the free returns post label inside your package and clearly select the refund option on the form along with a reason code for the refund to be processed.
When taking your parcel to the post office to return to us, please ensure the watch is well packaged to avoid damage in transit.
Please ask for a receipt from the post office as proof of return.