Shipping

How do I track my order?

Once your order has been shipped from our warehouse, you will receive an email confirming your order tracking information.

Please check your junk folder if this email has not been received 2 working days after the order was placed (working days excludes Saturday and Sunday)

Once you have received your order tracking reference number please visit the courier website to track your parcel.

If you experience any problems with this process, please contact us using any of the options on the contact us page.

Do you ship to my country?

Daisy Dixon ships worldwide with free standard shipping available on all orders.

If you wish to upgrade the shipping option to receive your parcel sooner, please select an express delivery option at the checkout when placing your order. Upgrades cannot be made after orders have been placed.

Please note; there may be some countries/regions that our courier service is unable to deliver to. If our courier experiences any problems with your order, we will notify you as soon as possible.

WHAT ARE YOUR SHIPPING COSTS?

Daisy Dixon offers free standard worldwide shipping on all orders with an approximate delivery time of 5-7 working days. 

If you wish to upgrade this shipping option to recieve your parcel sooner, please select an express delivery option at the checkout, when placing your order. 

Express shipping costs 6.00 in GBP, EUR and USD, with an approximate delivery time of 2-3 working days. 

Please note; purchases made after 2pm will not be shipped until the following working day and orders placed on a Friday will most likely not be shipped until the Monday (excluding UK bank holidays). 

HOW LONG DOES SHIPPING TAKE?

Standard worldwide shipping has an approximate delivery time of 5-7 working days. 

Express shipping (if selected and paid at the checkout) has an approximate delivery time of 2-3 working days.

Delivery

When will I receive my order?

Our aim is to deliver your parcel as quickly as possible.

Once your order has been placed, our warehouse team will process and dispatch your order the next working day (excluding Saturday or Sunday). Once dispatched, you will receive an email confirming your order tracking information.

Please check your junk folder if this email has not been received 2 working days after the order was placed.

Free Standard Delivery means orders should be received 3-5 working days after dispatch. For orders with delivery outside of the UK, please allow 5-7 working days unless an express delivery option has been selected at the checkout.

Please note; there may be factors that affect delivery times such as weather conditions, delays at customs, incorrect or incomplete delivery addresses, etc. Such factors are out of our or the courier’s control and will affect the given delivery time estimates.

I haven’t received my package yet – what can I do?

In the first instance please track your parcel using the tracking reference number provided on your shipping confirmation email.

Please check your junk folder if this email has not been received 2 working days after the order was placed.

The courier will have more accurate information on the status of your delivery.

If you experience any problems with this process, please contact us using any of the options on the contact us page.

Order Issues

Why have I not received an order confirmation email?

If your order was processed successfully, you should receive an order confirmation email within 24 hours.

If you have not received this email within 24 hours, please check your junk folder.

If you have not received an order confirmation email, please contact us using any of the options on the contact us page and we will investigate this as soon as possible.

Why have I not received a shipping confirmation email?

Once your order has been placed, our warehouse team will process and dispatch your order the next working day.

Only once this process has taken place will you receive an email confirming your order tracking information.

If you have not received this email within 2 working days, please check your junk folder.

If you have not received a shipping confirmation email 2 working days after your order was placed, please contact us using any of the options on the contact us page and we will investigate this as soon as possible for you.

Please note; working days do not include Saturday or Sunday so if your order was placed on Friday, this will not be processed until Monday.

I have received the wrong product – what can I do?

If you receive your package and it is not as you ordered, please contact us immediately using any of the options on the contact us page.

We will do our best to rectify any mistakes as quickly as possible.

How do I cancel my order?

If you wish to cancel your order, please contact us immediately using any of the options on the contact us page.

If your package has already been shipped, we will be unable to cancel your order immediately as your parcel will already be on its way to you (parcels are usually shipped the next working day after order placement).

In this case we will ask you to return the parcel to us, once received, following our returns procedure. Only once the package has been returned to our warehouse can a refund be processed (the goods and packaging must be in their original state for a refund to be processed).

Can I change my order?

Once an order has been submitted, we are unable to change the products ordered or the quantity selected.

Please contact us immediately using any of the options on the contact us page to cancel your order.

Once your order has been cancelled, we recommend placing a new order via our website with the correct items.

Can I change/amend my delivery address?

If you wish to change/amend the delivery address of an order, please contact us immediately using any of the options on the contact us page so that we can assist in this matter.

If your order has already been dispatched, it is unlikely that we will be able to change/amend the delivery address as the parcel is already with the courier, but we will make attempts to contact the courier to request the parcel be returned.

Please contact us as soon as possible so that we can help you further.

Return & Exchange

What is your return/exchange policy?

You must return your items within 30 days of receiving them for a return to be granted.

Returned products must be unused and in their original condition; with all packaging, labels and protective stickers intact for a return to be granted.

Items returned outside of the 30-day policy or not in their original condition will be returned to the customer.

Only products purchased directly from our website can be returned to us for refund. Products purchased through an alternative retailer must be returned to the retailer in question only.

Once returns have been received and granted, a refund will be made to the card/account responsible for the purchase transaction within 10 working days.

If you have not received your refund within this timeframe, please contact us with your order number and name, using any of the options on the contact us page, so that we can follow this up for you.

Please note; we do not offer an exchange service on orders. Please kindly return your order to us if you would like to exchange. A refund on the original order will be granted and a new order can be placed at the customers convenience.

Can I exchange my order?

We do not offer an exchange service on orders. Please kindly return your order to us if you would like to exchange. A refund on the original order will be granted and a new order can be placed at the customers convenience.

How do I return my order?

Items must be returned within 30 days of receiving them for a refund to be granted.

Returned products must be unused and in their original condition; with all packaging, labels and protective stickers intact.

Please return your parcel using the free returns post label inside your package and clearly select the refund option on the form along with a reason code for the refund to be processed.

When taking your parcel to the post office to return to us, please ensure the watch is well packaged to avoid damage in transit.

Please ask for a receipt from the post office as proof of return.

Has my return been received?

Once the package has been received, our returns department will inspect the product and process the return if the item is still in its original condition.

We appreciate your understanding that this process can take several days to complete. Rest assured we will aim to process your return as quickly as possible.

Please note; returns can take several working days to reach our warehouse. Daisy Dixon is not responsible for any items lost during the return shipping; therefore, we strongly recommend you use a tracked return service and obtain a receipt.

When will I receive my refund?

Once the package has been received, our returns department will inspect the product and process the return if the item is still in its original condition.

We appreciate your understanding that this process can take several days to complete. Rest assured we will aim to process your return as quickly as possible.

Once returns have been granted, a refund will be made to the card/account responsible for the purchase transaction within 10 working days.

If you have not received your refund within this timeframe, please contact us with your order number and name, using any of the options on the contact us page, so that we can follow this up for you.

Product Information

How do I know if my Daisy Dixon watch, purchased through another retailer, is authentic?

To ensure the authenticity of your Daisy Dixon timepiece, we recommend purchasing through our website or from an authorised, Daisy Dixon retailer.

We cannot guarantee the authenticity of products purchased through ecommerce platforms including; eBay or from third party sellers through Amazon.

Please note; no warranty claims can be made on products that are not authentic and do not come with the correct, official documentation.

What sizes do your watches come in?

The Daisy Dixon watch collection is made up of three case sizes;

35mm, 36mm and 38mm, which reflect the diameter of the watch. 

You can shop via case size on our website.

How do I adjust a mesh bracelet?

Full details on how to adjust the mesh bracelet of your watch can be found in the watch guarantee booklet, located inside the watch box.

If you have any questions relating to this process, please contact us using any of the options on the contact us page.

How do I adjust the size of my bracelet?

If your new Daisy Dixon watch has a mesh bracelet, full details on how to adjust this can be found in the watch guarantee booklet, located inside the watch box.

If your watch has a link bracelet and you require some links removed for fitting, we recommend taking the watch to a local jeweller to ensure this is done correctly and avoid damage to your new watch.

Is my watch waterproof?

The watch resistance of all Daisy Dixon watch is 3ATM (30 Metres)

Due to the unique and embellished designs of our watches we recommend avoiding all contact with water to avoid damage, so no showering, swimming or bathing with your watch. As the watch is water resistant, exposure to light rain is safe.

Please note; water damage is not covered by the warranty.

Warranty & Repairs

Do Daisy Dixon watches come with a warranty?

Every Daisy Dixon watch comes with a 24-month international warranty. The warranty commences on the day of purchase.

For further information regarding what is and isn’t covered by your warranty please visit the ‘What is covered under warranty’ question under the Warranty & Repairs section of the frequently asked questions.  

What is covered under warranty?

The Daisy Dixon 24-month international warranty covers any defects in manufacturing including problems incurred with the watch movement, dial and hands of the watch.

The Daisy Dixon warranty does not cover any of the following;

  • The watch battery
  • The watch case
  • The watch glass
  • The watch strap or bracelet including the buckle or clasp

The Daisy Dixon warranty does not cover you for damage caused by inappropriate treatment, carelessness, accidents, general wear and tear or water damage.

For further information please consult the Daisy Dixon warranty booklet included in the watch box.

The warranty covers you for 24 months from the original date of purchase.

How do I claim on the watch warranty?

If you think your watch may have a manufacturing defect, please contact us immediately using any of the options on the contact us page.

You will be asked to provide full, official documentation for the watch in order to make a warranty claim and the date of purchase must be confirmed to ensure the watch warranty is still valid.

If any of the above documentation is missing, Daisy Dixon reserves the right to void any warranty claims.

Please note; for watches purchased through an approved Daisy Dixon stockist, you must ensure that the retailer completes the warranty card in full for the warranty to commence/be validated. Daisy Dixon will not honour any claims where the warranty card is incomplete or for watches purchased through an unauthorised stockist/third party seller.

Can I purchase a replacement strap?

Each of our watches are Limited Edition - once they are gone, they are gone from the collection forever.

In order to preserve this Limited Edition philosophy, it is not possible to purchase replacement straps for any of our designs – they are one off masterpieces!

If your watch strap has a manufacturing defect, the watch will be replaced, or an alternative will be offered if stock is no longer available.

In order to preserve the beauty of your watch strap/bracelet we recommend keeping this away from perfumes, lotions or any abrasive chemicals.

My watch has stopped working – what can I do?

If your watch is new, please ensure you have removed the small white plastic stopper from in between the watch crown and case. The watch crown must then be fully pushed in to activate the battery (the watch crown is the small round pusher, usually found on the right-hand side of the watch case).

If you have had the watch for some time, the battery may need replacing. To do a battery test, please set the time to 12pm, ensure the crown is fully pushed in and wait a short while to see if the minute hand has moved.

For a battery replacement, please contact your local jeweller or watch stockist.

If you have checked all of the above, please contact us using any of the options on the contact us page and we will assist you as soon as possible.

How do I replace my watch battery?

For a battery replacement, please contact your local jeweller or watch stockist. We do not recommend replacing the watch battery yourself.

How can I get my watch repaired?

Daisy Dixon are happy to offer a full watch repair service at one of our repair centres located around the world.

To obtain a quote for a repair, please contact us using any of the options on the contact us page and we will direct you to your local service repair team.

To speed up the quotation process, please provide clear details of the repair required and provide images where possible to support details.

If you purchased your watch from an authorised Daisy Dixon stockist, you may also contact the retailer for a repair quotation. 

Payment & Website Security

What payment options do you accept?

Daisy Dixon accepts Visa, Mastercard, American Express and PayPal as well as various other local debit cards.

Payment options can be found in the bottom right hand corner of the website.

What currency is available through the website?

Depending on your location when accessing the website, prices might be visible in GBP, EUR or USD. You will be unable to select a preferred currency for payment; the currency is automatically determined by your location when placing the order.

Daisy Dixon is not responsible for any discrepancies in currency conversion rates or liable for any charges you may incur from your bank or credit card company when purchasing through our website. Should you have any questions regarding the above, please contact your bank or card company before making payment.

Is my payment information safe?

Your transaction and payment information are handled directly by our website payment service provider; Sage Pay, according to all current rules and regulations.

Your payment details are sent directly to the bank and cannot be accessed by any other parties.

I have a promotion code - how do I use this?

Promotion codes can be entered at the checkout page and if valid, the total order value will be updated.

Please note; promotion codes are case sensitive so please ensure you enter all characters correctly. Promotion codes cannot be used in conjunction with any other offer. You can only use one code per order.

If you experience any problems using your promotion code, please contact us using any of the options on the contact us page and we will assist you as soon as possible.

Other Questions

I am a social media influencer – can I collaborate with you?

For all collaboration requests please message us via social media or email us at; marketing@daisydixon.com

We will come back to you as soon as possible.

I would like to sell Daisy Dixon watches in my store/on my website – how do I go about organising this?

Please contact us using any of the options on the contact us page and we will come back to you as soon as possible.

Do you have any retail locations where I can try a watch on?

Please contact us using any of the options on the contact us page for further information about your local stockist.